Ordering Process
Below, we have provided our detailed process on how to submit in your order request. Please take the time to read it all the way through. If you have any questions please, do not hesitate to contact us!
Submitting a request.
Email us by clicking "HERE"
In the subject of your email add:
Custom Order: your First and Last Name, State, and the article you would like customized, example: Shoes, Jacket, Canvas, etc.
In the body of your email request please include a very brief description of your piece including any reference pictures that might be helpful for the artist and another form of contact incase there is an error with your email.
Your email should look something like this:
SUBJECT:
Custom Order: John Doe-California-Shoes
BODY:
I would like to have a pair of all white vans, size 9 1/2 in men with Super Mario bros. Attached are pictures for reference. You can contact me via text: 123-456-7890
Why do we need this info?
The reason for the needed info is for us to give you a time frame of when the piece can be completed, a deposit amount and an estimate of the final product cost.
Commission Form
Once we have received your request, we will send you an email with the information above and with a commission form attached to the email.
What is a commission form?
A commission form is for you to print, fill out and email back to us for the artist to fulfill your order. You will also receive this with your order unless it is a gift.
•Approved/Denied
Not often do we receive a request we refuse to complete. However, in the event that your request has been denied before or after the Commission Form has been completed we will send you an email stating the reasons why.
Why are some requests denied?
A few reasons why your request has been denied:
1.) Time Frame
Quality takes time and we want you to have the best! Usually, we can have a project finished between one to four weeks but there are some cases that it can take longer.
If we think your project might exceed a four week time period, we will let you know but will “temporarily” deny your request.
2.) Difficulty
We like to produce quality products! Many factors can make a project difficult. Design, details, sizing issues or the material is not something we work on can make it difficult to execute, we will unfortunately have to decline your request.
3.) Cost may be too high
We work with high quality materials to ensure you the best results and a durable art piece. We don’t like taking shortcuts with any projects, no matter how big or small. With that being said, we might decline a project if it will cost us more to produce.
In the event that you are denied, we will send you an email with a brief explanation as to why. If you are willing to work with us on the denial, we will be more than happy to come to a mutual agreement and resubmit the request.
*If we find your request offensive in anyway we will refuse your request and send a simple email stating it has been denied and will not be discussed any further*
Commission Agreement
A Commission Agreement is a contract made to ensure that both parties agree on the terms. This agreement includes the time frame, the original Commission Form and the amount agreed.
What if I want to make a change?
As soon as the agreement has been signed and sent to us we start purchasing material and anything needed for your order. In most cases we DO NOT make changes after the forms have been signed and sent. If you want a change you might be subject to an additional cost. If a change HAS to be made after the forms have been signed, we will try our best to work with you but if it is during the commission form process, there would not be any issues making changes. Either way we will let you know when changes can or can no longer be made. We want to make sure you are happy with us and know that we will do our best to ensure you the best quality in our customs.
READY TO ORDER or HAVE ANY QUESTIONS?
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